An Integrated CRITIC–TOPSIS Framework for Warehouse Personnel Performance Evaluation: Evidence from an Electronics Manufacturing Enterprise

Abstract

Employee performance evaluation is a cornerstone of strategic human resource management, enabling organisations to align individual contributions with corporate objectives and sustain competitive advantage. In many manufacturing enterprises, appraisal systems remain generic in design, rely on simple additive scoring, and lack longitudinal tracking, thereby failing to capture the nuanced dynamics of specialised functional units. This study proposes an objective, department-specific evaluation framework integrating the Criteria Importance Through Intercriteria Correlation (CRITIC) weighting method with the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) ranking approach. The framework was developed for the warehouse management division of a large electronics contract manufacturer and applied across twelve consecutive monthly evaluation cycles. A panel of eleven senior managers defined a performance instrument comprising ten criteria and thirty-one sub-criteria. CRITIC objectively assigned criterion weights from the statistical variability and intercorrelation of scores, eliminating subjective bias. TOPSIS produced defensible employee performance rankings by measuring proximity to the ideal solution. Professional skills and leadership consistently received the two highest weights, jointly accounting for approximately 35% of the total weighting. Longitudinal tracking revealed meaningful performance trajectories supporting targeted talent development and intervention decisions. The framework has been formally adopted by the case company as its instrument for operational performance evaluation.