FUJITA, Takaaki. A Proposed Framework for Fuzzy and NeutrosophicExtensions of Service Integration and Management (SIAM)and ITIL-Based Models. Journal of Intelligent Decision Making and Granular Computing, [S. l.], v. 1, n. 1, p. 161–198, 2025. DOI: 10.31181/jidmgc11202510. Disponível em: https://jidmag.org/jidmag/article/view/10.. Acesso em: 18 aug. 2025.